About Us Bay Building Services is a market leader when it comes to insurance building in Australia. Operating nationally, for 40 years we specialise in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact and malicious damage. For further information please go to : www.baybuildinggroup.com.au About the Role Reporting to the Operations Manager, you will be responsible for the day-to-day customer service and administration of multiple property insurance claims. You will be the point of contact for all parties during the claim and repair process including loss adjusting companies, leading insurance companies and property owners. Your responsibilities include: Working directly with clients, homeowners and all construction related trades and suppliers Ensuring that all parties are updated regarding the claims’ progress Prioritising the team's inbox and actioning items where possible Answering incoming calls & making outbound calls relating to the status of claims Updating notes to internal and client systems Preparing and providing documentation relating to the claim About You Proven experience building business relationships and interacting with multiple stakeholders Great communication skills and the ability to build rapport with people Strong administrative and organisational skills Ability to plan and prioritise your work Intermediate level of IT skills Claims, Insurance and/ or building industry experience (any are desirable) Why join us? WFH options after probation JB HI-FI & Bupa Discounts Birthday Leave after probation Free onsite parking A diverse working environment where all are welcome Discounted gym membership Access to 24/7 Employee Assistance Program for you and your family To be considered for this role click APPLY NOW For a confidential discussion please contact Nicole Sexton, Talent & Onboarding Lead on 0428 477 099.