We are looking for a Customer Service Officer to be the first point of contact & provide services for customers for a known government dept. 6 months contract with possible extension. Hourly pay rate up to $44.10/ hour Super. Work location: Canberra Quick start PURPOSE OF THE ROLE: You will ensure that the customers have a service driven first point of contact to discuss service requirements and/or maintenance concerns. You will also be the first point of contact for all customers and a main reception function for the organisation. KEY ACCOUNTABILITIES: Work in the customer contact centre and undertake tasks including receiving calls from clients and tenants; responding to repairs and maintenance requests via telephone, email or electronic property management system; in consultation with the trades and maintenance team, coordinate the issuing of work orders to engaged and contracted trades staff; and following up to ensure trades report on progress of work and bill for completed work in a timely manner. Provide a high level of customer service in response to customer enquiries on the telephone and via email, actively contributing to achievement of key performance indicators. Provide proactive feedback to requesters and building occupants on progress and completion of work requests. Enter and respond to information in property system relating to the day-to-day maintenance of properties and customer enquiries and create and maintain records and work orders by inputting data into the records management and property management and maintenance systems accurately. Manage the provision of keys and access passes to allow authorised persons and contractors access to properties for the purposes of maintenance or upgrades. Manage transactions and processing of activities related to management of active properties and tenancies. Utilise computer programs including Microsoft Office suite, property management programs, databases and property management programs. ESSENTIAL REQUIRMENTS: Demonstrated experience in a high-volume customer service or call centre role with an understanding of Building Maintenance and Tenancy issues. Sound organisational skills, including the ability to effectively manage multiple tasks, determine priorities and demonstrate resilience in high pressure situations. Well-developed communication (written and oral), interpersonal, representational and negotiation skills, including demonstrated ability to establish and maintain effective communication and working relationships with internal and external clients. Demonstrated ability to support and work within a client focused team, fostering a positive and productive working environment with a strong commitment to continuous improvement. If this sounds like you, please submit your resume by clicking the 'Apply Now’ button. For further information about this role, please contact Sumeya on 0481 612 008 or drop an email to sumeyaeasyauthoring.com About Easy Authoring: Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and career progression. We are the authorised suppliers to NSW, ACT, QLD and the Federal government as well as multiple corporate organisations.