About National 360 National 360 provides high-quality Occupational Therapy, Physiotherapy, Speech Pathology, Behaviour Support and AHA services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. Continuing its exciting national expansion, the business aims to become the number one provider of allied health services in the country via the continued attraction, development and retention of high-quality leaders, therapists, and support staff. We celebrate diversity and provide an inclusive workplace with people from all age groups, cultural backgrounds, interests, and experiences. Why Work with Us? National 360 is a respectful workplace where you will feel valued and supported. 360 Champions is our Rewards & Recognition Program designed to celebrate the achievements of our dedicated and talented team, including monthly, quarterly, and annual recognition awards and service rewards. Incentives include additional annual leave and company-sponsored holidays 360 YOU is our unique and tailored team member benefits program focused on holistic wellbeing initiatives, flexible working practices, internal and external professional development, company-sponsored events, paid parental leave, purchased leave, and salary packaging. For further detail about our industry-leading programs, visit https://national360.com.au/careers/360-careers/. About the role We are seeking a hands-on Customer Service Supervisor who has a customer-centric approach and will use their proven leadership experience to take the team to the next level. Reporting to the Customer Service Team Leader. Your duties will include: Leading the Customer Service Team, including identifying training needs and mentoring/coaching to address any skill gaps Developing a high performance and customer-focused team Accountability for the customer service teams’ daily KPI’s Enhancing existing customer service/administration systems Client liaison, phone and email support Administration/data entry Developing reports for management Liaising with and providing administration support to internal staff including Therapists Working on various projects Office Locations: Dandenong South & Cheltenham About you If you meet the below criteria, we would love to speak with you: Experience leading a high performing customer service team and meeting KPIs/targets Change management experience Self-motivated and innovative personality Exceptional communication and interpersonal skills Strong proficiency in Microsoft Office Suite Ability to work under pressure Highly skilled in organising and prioritising tasks Strong attention to detail Knowledge of NDIS, TAC (highly desirable) Selection Criteria To apply for this opportunity, you will need: Previous experience working in a Supervisory/Leadership capacity Intermediate MS Office (Word and Excel) and data entry skills Strong written & verbal communication skills Outstanding attention to detail NDIS worker screening clearance and WWCC (or willingness to apply) Ability to meet the VIC Government mandate for COVID-19 vaccinations To learn more about this opportunity, please email Celeste Cramer at celeste.cramernational360.com.au We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.