Job Title: Customer Service Officer - Robina Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on Due to exciting growth Concentrix is expanding one of our largest accounts to the Gold Coast Do you have a passion for delivering exceptional service at every opportunity? Would you like to be apart of a global organization and support our Australian community? Do you strive to achieve excellent results and exceed personal targets while contributing to team success? If so, read on About the role Operating between 7am - 8pm, you will be representing our Government Account as a Customer Service Officer. You will be tasked with handling inbound enquiries for Government Programs. You will display the highest level of customer service and resolve a range of general and complex enquiries for the Australian Public. What's in it for you? If you are looking to play an integral role within the Australian community while having the ability to progress and achieve your career goals, this may be the role for you Full Time 38 hours per week or Part Time 30 hours per week (open to discussing more flexible PT arrangements) Pay: $50k super penalties as applicable and incentives up to $480 per month Roster: 4 week rotating roster between 7 am - 8 pm, Monday to Friday - NO WEEKEND WORK Training: 5 weeks full-time paid training in a hyper supportive environment Discounts: Employee discounts on goods and services Amenities: Exclusive onsite Café, free use of coffee machines and fruit baskets delivered weekly Who are you? Punctual and professional - you are dependable and are an ambassador for our values. You pride yourself in delivering exceptional customer service. Available Monday - Friday between full operational hours Able to complete and pass a Government Check by providing: 1x AU Birth Certificate / AU-Passport / AU Citizenship Certificate 1 x Driver's Licence / Proof of Age Card 2 x Bank Card / Medicare Card You are eager to work towards both individual and team KPIs Proficient and adaptable with the use of computers and systems Previous customer service experience desirable Willingness to learn and take on coaching and feedback openly Excellent communication skills, both written and verbal If you are keen to take on a new challenge in a well established, global organization that truly has the ability to help everyday Australians, APPLY NOW Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and other pre-employment checks. Location: AUS Gold Coast - Robina Town Centre Dr Lvl2 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents