Regional Victoria | RACV Sale locationUnleash Your Potential: Ongoing Career Growth & TrainingHybrid Working Model (50% Sale Contact Centre 50% WFH) This is your opportunity to join our Member Engagement Team and become the voice of our iconic Motor and Home Insurance and Emergency Roadside and Emergency Home Assistance products and services. We are now looking for talent individuals be part of our RACV Sale Contact Centre team. In this phone-based role, you will help our members find the best value products and services for their needs and give them the peace of mind that they are protected by one of the most trusted brands in Victoria. What will you be doing: This is a permanent full-time role commencing Monday, 23rd October 2023. After completing our fully paid and supported training program, you will join our 5-week rotational shift roster. The roster includes every 5th weekend (Both Saturday and Sunday), with shifts scheduled between the hours of 7:00 am - 6:00 pm. You will play a critical role in maintaining strong lifetime relationships with members and customers within a fast-paced call centre environment As a dedicated Memberline Consultant, you will be the first point of contact for our members, having personalised and meaningful conversations to identify needs and offer the best solutions to deliver on our brand promise. Being multi-skilled, you will be able to provide information to new and existing members about all RACV's products and services plus, much more What we’re looking for: Our values are designed to shape and reinforce our desired ways of working. Therefore, we are looking for talented individuals who are driven by providing exceptional experiences. The successful applicant will have: demonstrated experience within a phone-based/customer service role - essentialexperience working within a target/KPI driven environment strong personal initiative and enthusiasm a passion for delivering high-quality service experiences be solutions-focused with the ability to actively listen and ask questions to effectively determine needs have strong verbal and written communication skills What we provide: We offer a hybrid working model in which you can work from the comfort of your own home and our recently renovated RACV Sale office following the completion of our training program. We offer a great salary with attractive benefits including leadership and career development opportunities, free roadside assistance, insurance discounts and much more. RACV cares about you and our community. Our Workplace Giving program provides you with the choice of how you give to the causes you care about, in ways that work for you including volunteering, donation and fundraising. Application process: If you are interested, apply now Submit your Cover Letter and Resume via the link below. Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment.