Benefits Attractive staff bonus incentive scheme Annual renumeration review Accessible on-site parking Opportunities for development & growth Team lunches & gatherings My Rewards discounts on products Discounted Health Insurance The Company Australian-owned and operated, this company serves many markets and specialises in sourcing and distribution for local communities and specialty retailers. The opportunity to join this growing business will appeal to anyone with a strong sense of self-motivation, adaptability, high energy and who can apply Customer Service skills, contributing to a departmental goal. The Position Reporting to the State Manager, your responsibilities will include: Answer and respond to inbound customer enquiries, providing product updates, pricing, availability, recommendations and all general information Manage a busy inbox, responding to email enquiries, and processing daily sales orders Investigate customer service issues and liaise with the appropriate parties Handle onsite cash sales and daily banking Consolidate picking slips, ensuring they're ready to be assigned to picking staff daily Interact with customers onsite and assist their needs including processing of sales and providing quotes Effectively liaise with internal stakeholders and warehouse staff ensuring active and efficient communication in order to meet customer and organisation demands Continuous use and maintenance of customer database (Momentum Pro) Review of reports and identify issues Work positively with other teams members to support a collaborative culture All other customer administration and service-related tasks instructed by management The Candidate The successful applicant will have proven experience in a similar position and will display the following skills: Strong work ethic and accountability, understanding the importance of timeframes and deadlines Effective communication skills, providing accurate and detailed responses Ability to work autonomously and contribute to a wider team A willingness to learn and take on responsibility Knowledge of Momentum Pro or SAP highly favourable Experience working in a fast paced, demanding environment that rrequires adapatability Embark on a career path with a company that values and rewards its employees, while working with an energetic group of individuals in a friendly and supportive working atmosphere. Please hit the 'Apply Now' button to submit your application, or alternatively contact Lauren Toledo on 03 9088 2279 for a confidential discussion.