Deliver exceptional customer service to product users via web chat and phone; log service requests, update account details, and support in troubleshooting product issues within your capacity. Based in Scoresby, the role is a temp position for 6 months and potential to extend. Working Monday to Friday, 9 am - 5 pm, paying $33-$35 p.h. superannuation. Secure and free parking is available on-site; fantastic break room facilities are also available. The company Our client is an international pioneer in the entertainment industry. Offering creative and iconic products, the business is committed to excellence and bringing smiles to the faces of everyone. Main duties: Handling customer calls transferred from relevant internal departments; responding to webform requests Alert Customer Service manager of trends in calls Identify, research and resolve customer issues using the appropriate business systems and tools Required skills/experience: Exceptional organisational skills with the ability to prioritise tasks Previous call center experience advantageous Proficient in MS Office, Oracle RightNow Strong grammar, punctuation, spelling, and communication skills Alternatively, if this role isn't the right fit for you, contact our friendly consultants for a confidential chat about what you're looking for. If you also know someone who this role might be perfect for, let us know and we'd be happy to speak with them, and you may be eligible for a referral gift voucher To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Joni Gilbertson on 03 9535 2111.