About the Role We have an exciting opportunity for an experienced Medical receptionist to join our team.Reporting to the Medical Practice Manager of Swinburne Health Service the Medical Receptionist will deliver effective administrative support and customer service within the health service department. The position is expected to perform administrative tasks and reception duties using business and communication strategies to provide a high-level administrative support to staff and contractors within the service. The incumbent is required to be flexible in hours to cover practice working hours, which are 08:00am to 6:00pm.About You To be suitable for this role you will need to have experience in the below key accountabilities: • Enhancing Swinburne Health Service’s image by being the first point of contact for our clinic and providing an exemplary service for patients / clients• Managing phone and face to face enquiries about our services from both patients and medical practitioners, with diligence and professionalism in a timely manner• At all times maintain confidentiality of patient personal and financial information• Have an understanding of infection prevention and control strategies to ensure a safe environment• Ability to work in a multi-disciplinary team• Support the day-to-day operations of the Health Service, including financial responsibilities.• Work with the MPM to achieve practice accreditation. Qualifications• Minimum 2 years proven reception experience in a similar role• First Aid including CPR and Defibrillator training• Mental Health First Aid TrainingAbout Swinburne University of Technology Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:• Every Swinburne learner gets a work experience• Every Swinburne graduate gets a job• Every Swinburne partner gets a tech solution• Swinburne is the prototype of global best practiceThe achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.To Apply Please submit your CV and cover letter addressing your suitability for this position. To review the Position Description and to apply, please scroll down to the bottom of the page. If you are viewing this advert from an external site, please click ‘apply’ or 'begin' and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.For more information on this role, please contact Glenda Langford, Associate Director, Swinburne Health and Wellbeing Services on glangfordswin.edu.auPlease Note: Appointment to this position is subject to passing a Working with Children Check.If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on staffrecruitmentswin.edu.au. Applications Close: Wednesday the 20th of September at 5pmSwinburne offers flexible working options, leave and parenting/carer policies to support work life balance.Equity and Diversity Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.We welcome and encourage applicants from diverse backgrounds to apply.We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact inclusionswin.edu.auAboriginal and Torres Strait Islander ApplicantsWe welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. For any support please contact DeadlyCareersswin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action PlanWe are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant