Job Title: Customer Service Specialist Concentrix is a global brand, at our established sites in Ballarat, Brisbane, and Robina we live our vison to be the best customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for our team, our clients, their customers, our community, and our planet. Join us in the expansion of operations with one of our amazing clients to our Robina site. We are looking for Customer Service Specialist, to join our vibrant new team, working with one of Australia's leading superannuation funds. With system and content training provided and ongoing support to navigate your path to Expert we are the ideal employer for anyone looking to start a career path they will love. You'll not only be a valued member of the Concentrix team, you'll also be working with our amazing client, one of Australia's leading superannuation funds. As a Customer Service Specialist, you will assist customers to understand their superannuation requirements. You will have the opportunity to support the community in managing their finances for retirement, support those facing difficult times and guide employers through their obligations, across a variety of online communication platforms. With the support of your Concentrix colleagues, you will: Step 1 Train to be a content expert. Step 2 Really get to know your customer needs. Step 3 Deliver amazing customer support and immerse yourself in defining the best solution. So, what's the extra good stuff …. Award winning team - we love what we do Great office environment - modern workplace, bottomless coffee machine, Seven day roster - penalty rates are always a bonus Concentrix calendar of events - we will always make time for cake. We love our Team Culture and we know our service delivery teams deserve the MVP Award every day - work with the best people, make new friends, enjoy an inclusive fun environment Career stability - permanent opportunity with a global company, 80% of our frontline managers are promoted from within the business Health and Wellbeing - We are focused on creating a workplace that nurtures health, happiness and wellbeing for all including wellness classes, social clubs, dress-up/theme days and more We deliver massive impacts for our clients, staff, and the world through our Environmental, Social and Governance commitments including World Clean Up Day, MyOneEarthPromise and other opportunities to support our communities and world. So, if you are ready to bring your Courage and commitment Your desire to learn and grow Your commitment to understand the customer and build rapport. Strong Computer navigation skills. Key Role Details: Start date: 16th October 2023 Offering: Permanent Full Time opportunities In a workplace built on inclusion, diversity, and flexibility applications from First Nation People and individuals from diverse backgrounds are welcomed and supported. Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background, police, & credit checks. Location: AUS Gold Coast - Robina Town Centre Dr Lvl2 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents