Austral Bricks are seeking a passionate and confident Customer Service Representatives to join our team in Rochedale, Queensland. Reporting to the Customer Service Supervisor, you will be responsible for assisting customers in a range of service and sales enquires across our wide range of Brickworks building products, providing an exceptional customer service experience. Duties include but are not limited to: Provide high quality service to both internal and external customers. Answer high volume inbound calls and emails in a prompt and courteous manner. Assist in the development and growth of the Austral Bricks business as a front-line company representative. Maintain detailed and current knowledge of the Company's products and services. Provide assistance to the Sales Representative. Complete data entry of orders, credits, returns, stock and pricing enquiries. Ensure the office, work areas and displays are always maintained in a safe, tidy, clean and presentable manner. Success Requirements: Knowledge of building industry and of building products (preferred). Tertiary qualification in a related discipline (preferred). Proficient in using Microsoft Office Suite. A passion for delivering exceptional customer service. Strong time management, administration and organisational skills. Excellent attention to detail. Who we are Brickworks is one of the Australia's largest and most diverse building material manufacturers, housing some of Australia's best-known building material brands. With a broad product portfolio including clay bricks & pavers, concrete masonry blocks, retaining wall systems, stone, roof tiles, and timber battens; Brickworks operates manufacturing and sales facilities across Australia and North America, being uniquely placed to service the demands of the building industry. Part of the Brickworks Group, Austral Bricks is Australia's largest, best-known and most efficient clay brick and paver manufacturer. Founded in 1908 Austral Bricks has a well-established national presence with manufacturing and sales facilities in every state. It has long been at the forefront of product innovation and efficient, sustainable production. The introduction of robotic brick handling equipment and the ongoing pursuit of energy and resource efficiencies has enabled Austral Bricks to maintain its competitive edge. Why join us? Incentive: Get a sign-on bonus of 1 week's extra pay for eligible new employees. Charitable Partnership: Proudly support Children's Cancer Institute (CCI). Inclusivity: We value diversity and maintain an inclusive workplace. Family Support: Enjoy our company parental leave scheme. Employee Benefits: Join the Brickworks Employee Share Plan (for eligible employees). Recognition: Celebrate success with Employee of the Year and Values Recognition Programs. Growth: Ongoing education, training, and career progression opportunities for all employees. Support: Access support programs for you and your family through our EAP provider. Discounts: Product Discounts are provided for staff and family and friends of staff. How to Apply You will need to be an Australian or New Zealand citizen or Australian permanent resident to apply. Submit your resume and cover letter via the "Apply" button. For more information about Brickworks please visit our website https://www.brickworks.com.au/ Brickworks does not accept unsolicited applications from employment agencies. Working at Brickworks At Brickworks we take pride in what we're achieving every day. Look around and you'll see how we're contributing to a beautiful and enduring future for our built environment. Our shared values make a difference to the way we work and to all the materials and buildings we help create. By working together, with these in mind, we're continually earning our place as the best building products company in Australia.