Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. We have an exciting opportunity for Customer Service Representatives to join our Vascular business on a 10 month parental leave contract. This role is based at our head office in Macquarie Park. Reporting to the Logistics & Customer Service Manager, you will use your exceptional people skills to liaise with our customers and key internal stakeholders, to facilitate the timely and efficient delivery of our products and services. At Abbott we value our customer satisfaction and ensure that we go an extra mile to deliver high standards of service. This role is an exciting opportunity for you to use your customer service skills to make a difference to the lives of the people we serve The role will involve rotating shifts of 7am, 8am and 9am starts. Your key responsibilities include: - Receive, process, fill and dispatch customer orders - Resolve customer queries - Actively participate in process reviews to promote continuous improvement of service levels - Maintain relevant, accurate and accessible records of all activities - Maintain a working knowledge of our customers and their expectations, our product range and relevant policies and procedures To be successful in this role you will be a team player and have a proactive and energetic approach to the day. You enjoy going the extra mile to deliver the highest standards for your customer. To be successful in this role, you will have: - Previous experience in customer service or administration, preferred - Experience with consignment stock is advantageous - Strong phone contact handling skills and active listening skills - Excellent communication skills both written and verbal - Ability to problem solve and logically address and resolve problems on hand - High attention to detail - Competency in business software including MS Office programs specifically Outlook and Excel Due to the inherent requirements of the role, the preferred candidate must provide evidence of full COVID-19 vaccination before the commencement date and maintain a fully vaccinated status for the period of employment. Abbott provides some fantastic benefits for our employees, these include but are not limited to: - Free parking, onsite gym and Barista at our Macquarie Park office - Discounted Shares program - Wellness Programs - Professional and Personal development opportunities - Being part of an organisation reputed to be a World's Top Employer recognised for our workplace culture that values healthy living, diversity, and equal opportunity Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle. In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions, for the respective country applicable. We ask that recruiters respect our internal recruitment process and PSA panel, and refrain from contacting us, or referring candidates to this role. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjatabbott.com