CUSTOMER SERVICE OFFICER - PHILIPPINES Start and grow your career within the financial services industry with one of Australia's leading debt purchase, collections and lending providers. Be a Customer Service Officer and join our team of professionals Wallet Wizard is a Smart Loans financial service by Credit Corp Financial Services (CCFS). We are an innovative lender that utilises many years of experience in the financial services industry to deliver a range of products sought after by customers from all over Australia. With our commitment to responsible lending and slick cutting edge technology, we provide a customer experience like no other and we're all about working together with our customers to make sure that we offer the right loan that is sustainable and suits our customer's lifestyle and needs, and this is where you step in What your new job involves Handling a high volume of inbound customer call enquiries Conducting customer and third party outbound calls Document management/handling in getting customers applications complete and ready for assessment Supporting the verification checks for the Loan Verification teams Meeting and exceeding customer service expectations Assisting with other customer experience initiatives Essential Criteria To service our operational hours below (Purely day shift) Monday - Friday 6:00am - 3:00pm MNL(Shift may adjust due to daylight savings time in AU) Monday - Friday 9:00am - 6:00pm MNL (Shift may adjust due to daylight savings time in AU) One Saturday shift per month (Half day only with overtime pay) What we can offer you Our people are the cornerstone of our success and we are committed to supporting you in a diverse environment with a range of benefits. Earn bonuses and incentives by providing a strong customer service experience Paid training with continued support and coaching leading to growth towards promotion opportunities and bespoke learning and development programs Free self-development training workshops/programs and wellness webinars from professional motivational Guest Speakers Awarding ceremonies (Get recognized and rewarded for your hard work even on your first few months with us). Free life insurance on day 1 (Be insured while working at Credit Corp). HMO coverage on day 1 plus free dependents upon tenure. Free fresh fruits weekly. Exciting Company events. Retirement package for your future We value your health and safety first. Our offices strictly adheres to IATF guidelines. Php 24,000.00 Salary package plus individual and team bonus benefits Work-life balance in a culture-friendly environment Who you are Want to start or grow your career in Financial Services with a leading top 200ASX company? Looking for a career change or seeking more security and opportunity? The majority of our leaders once began in this same role Excellent verbal and written communication High level of positive energy and enthusiasm A natural problem solver and solution provider with a customer central approach Demonstrated high levels of integrity, honesty and an ethical approach Proven ability to work collaboratively in a team environment Basic computer literacy skills A desire to learn and take on feedback Willing to render overtime with additional pay as needed Willing to work onsite in our office at Ayala, Makati Mandatory requirements Must have SSS, PHILHEALTH, PAG-IBIG and TIN numbers and at least two valid government IDs ready before applying for this role. If you pride yourself on being an excellent Customer Service professional, have a genuine enthusiasm for speaking to and assisting customers, and looking to start a career in the Financial Industry, then we really want to hear from you Credit Corp Group is a fantastic place for growth and real success. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. Make it happen Don't delay Apply today