Contract until Dec 2026 with possible extension Attractive pay rate of $43 per hour plus Super Working 8 hours per day, 40 hours per week Hybrid work arrangement (WFH Parramatta Office) Purpose of the role You will be providing first-level support via phone, email, and online channels to users, investigate user issues and respond to general enquiries relating to planning matters. Key accountabilities Assist customers with Planning Portal and General Planning enquiries and provide necessary support with applications submitted through the Planning Portal. Triage incoming calls, emails, and webforms, ensuring they are either resolved or escalated to the relevant team. Liaise with teams across the Department and other government agencies to verify information accuracy and guide customers. Essential Requirements Prior experience working in high volume customer support teams or call centre environment. Excellent communication skills. Ability to work in fast paced environment. Must be technically savvy with the ability to learn new systems quickly. Strong analytical thinking with the ability to consider broader contexts and develop practical, effective solutions. If this sounds like you, please submit your resume by clicking the 'Apply Now' About Easy Authoring : Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and aid career progression. We are the authorized suppliers to NSW, ACT, QLD, and the Federal government as well as multiple corporate organisations to provide contingent labour for various business functions including ICT, Project Management, Change Management, and Learning design along with a broad range of other business-focused positions.