About the company AUS Post, located at The Downs Shopping Centre,100 Hall Road, Carrum Downs, Victoria is operated by WHCF Retail Pty Ltd looking for a friendly and reliable team member to help deliver essential postal, banking, and retail services to our local community. This role involves assisting customers with mail and parcel handling, bill payments, and day‑to‑day office operations. Role overview Key responsibilities Plan and Direct Operations – Oversee daily store activities, ensuring smooth functioning and compliance with company policies. Staff Management – Recruit, train, roster, and supervise retail staff to maintain service standards. Customer Service Oversight – Ensure high levels of customer satisfaction by resolving complaints and monitoring service quality. Sales & Profitability – Monitor sales performance, set targets, and implement strategies to achieve revenue goals. Financial Administration – Oversee budgets, control expenses, and ensure accurate cash handling and banking procedures. Marketing & Promotions – Coordinate in‑store promotions, displays, and advertising to drive customer engagement. Compliance & Safety – Ensure adherence to workplace health and safety standards, retail regulations, and company policies. Reporting & Communication – Prepare operational reports, communicate with senior management, and contribute to strategic planning. Qualifications and skills Education A Bachelor’s degree in Business, Retail Management, or a related field is preferred. Alternatively, a Diploma in Retail Management or Business Administration may be acceptable. Experience At least 1–2 years of experience in retail operations, sales supervision, or customer service management. Skills & Competencies Strong leadership and team management skills. Excellent communication and customer service abilities. Knowledge of inventory management, merchandising, and sales strategies. Financial literacy, including budgeting, cash handling, and expense control. Benefits and perks Competitive Salary Package – aligned with retail industry standards and experience. Performance Incentives – bonuses linked to sales targets and operational achievements. Career Growth Opportunities – clear pathways to senior management roles within the retail network. Professional Development – training in leadership, merchandising, and compliance. Work–Life Balance – structured rosters with predictable hours.