Manage the day-to-day operations of the post office. Supervise, train, and support postal staff. Ensure excellent customer service and resolve customer complaints. Oversee mail sorting, dispatch, and delivery processes. Manage financial activities, including cash handling, banking, and daily reconciliations. Monitor inventory of postal supplies and maintain stock levels. Ensure compliance with postal regulations, workplace health and safety requirements, and security procedures. Prepare operational reports and maintain accurate records. Schedule staff shifts and monitor attendance and performance. Implement operational improvements to increase efficiency and service quality. Coordinate with regional management and external stakeholders when required.