Customer Service Representative Location: Southern Suburbs, Brisbane About the RoleWe are seeking a friendly, professional and customer-focused Customer Service Representative to join our growing team. This role will see you acting as the first point of contact for customers, handling enquiries, resolving issues and ensuring a positive customer experience across all interactions. This is a fantastic opportunity for someone who enjoys speaking with people, thrives in a fast-paced environment and takes pride in delivering exceptional service. Key Responsibilities Handle inbound customer enquiries via phone, email and online channels Provide accurate information and solutions in a professional and timely manner Manage customer requests, complaints and follow-up actions Maintain accurate customer records and update internal systems Liaise with internal departments to ensure customer issues are resolved efficiently Process orders, bookings or service requests as required Meet service level agreements and customer service KPIs Assist with general administration and data entry tasks Build strong relationships with customers and maintain a positive company reputation About You Previous experience in a customer service, contact centre or administration role Excellent verbal and written communication skills Confident and professional phone manner Strong problem-solving skills and ability to think on your feet High attention to detail and strong organisational skills Ability to multitask and work effectively in a busy environment Intermediate computer skills and experience using CRM systems or Microsoft Office Positive attitude with a genuine passion for helping customers What's on Offer Supportive and friendly team environment Southern suburbs location with onsite parking Ongoing training and development opportunities Stable, long-term career opportunity Competitive salary package and employee benefits If you're a people person with strong communication skills and a passion for customer service, we'd love to hear from you.