This is a dual‑position role that supports both Reception and Food & Beverage operations. You’ll be the welcoming face of the retreat, assisting guests from check‑in to check‑out, while also providing high‑quality service in our restaurant and lounge areas. Key Responsibilities Reception • Greet guests warmly and provide exceptional customer service • Manage check‑ins, check‑outs, and reservation enquiries • Handle phone calls, emails, and guest requests professionally • Process payments and maintain accurate records • Provide local information and assist with guest itineraries Food & Beverage • Serve guests in the restaurant, bar, and lounge areas • Take orders, deliver meals, and maintain a clean dining environment • Assist with bar service (training provided if required) • Set up and pack down dining areas • Follow food safety and hygiene standards What We’re Looking For • Strong communication and customer service skills • A positive attitude and willingness to help wherever needed • Ability to multitask in a fast‑paced environment • Reliability, professionalism, and a team‑focused mindset • Previous hospitality or reception experience is an advantage, but not essential • Availability for a mix of weekdays, weekends, and holiday periods What We Offer • A supportive, close‑knit team environment • A unique workplace surrounded by pristine wilderness • Opportunities to learn across multiple hospitality areas • Staff discounts and on‑site perks • A role where your contribution genuinely matters