We are currently seeking an experienced and driven Freight Forwarding Customer Service Specialist to join our client's growing team. This is a fast-paced role suited to someone who thrives on delivering excellent service, managing multiple priorities, and working collaboratively within a team environment. Key Responsibilities: Manage customer enquiries and provide accurate, timely freight solutions Prepare and issue quotations, including one-off quotes for clients Set up and maintain client rates within CargoWise Coordinate bookings with overseas agents Monitor shipments and provide regular updates to customers through to final delivery Ensure proactive communication with clients and agents at all times Follow up on bookings and resolve any issues efficiently About You: Experience using CargoWise At least 3 years’ experience in freight forwarding customer service, including: Quoting for regular customers Arranging bookings with overseas agents Managing shipments end-to-end Experience in operations - import and export (sea and air) Excellent communication skills with both customers and international agents Highly organised with the ability to multitask and problem-solve Proactive mindset with strong attention to detail A team player who contributes positively to the workplace If you are a motivated professional looking to join a dynamic team where your experience and initiative will be valued, we would love to hear from you. Apply online now or for a confidential discussion contact Deb Collie on 0466 444 364. People in Focus connects talent with opportunity in the Freight, Shipping, and Logistics industries. With our industry expertise, we’ll help you chart a course for success. Visit us: www.peopleinfocus.com.au