Location: Rhodes NSW Salary Package: $90,000 superannuation Role Highlights: This is a great opportunity for an experienced Customer Service Team Leader to join a growing, customer-focused business. You will lead a frontline customer service team, manage escalated customer matters and support the ongoing improvement of service standards, processes and customer outcomes. Key Responsibilities Lead and support a frontline customer service team across daily operations Manage escalated customer enquiries, complaints and disputes in a professional and timely manner Oversee team performance, service standards, quality and KPIs Provide coaching, training and development to support team performance Ensure customer matters are handled in line with company processes and Australian Consumer Law requirements Candidate Profile Previous experience in a customer service, customer care or customer experience team leader role Experience leading and supporting a customer service team in a busy environment Strong experience managing escalations, complaints or customer disputes Sound understanding of Australian Consumer Law Automotive industry experience will be highly regarded but not essential Culture & Benefits Temp ongoing role with opportunity to go permanent Lead and develop a frontline customer service team Join a growing business with a supportive and professional team culture Rhodes location with easy access via public transport Opportunity to build your career in a customer-focused leadership role How to Apply: Click the apply now button or email your CV to [email protected] or call 0416 299 886.