This is a Administration Support role with Dematic based in Belrose, NSW, AU Dematic Role Seniority - intern, graduate More about the Administration Support role at Dematic • Casual role for 6 months - Wednesday/Thursday/Friday • Work close to home in Belrose on Sydney’s Northern Beaches • Competitive hourly rate working in a supportive team environment We offer: Change your future. Start your dream role with Dematic today! About the Role We are seeking a motivated and enthusiastic CASUAL Contact Centre Administrator to join our Customer Service Division, based at our Head Office in Belrose on Sydney’s Northern Beaches. Days of work – Wednesday/Thursday/Friday each week for 6 months (potential to extend) Reporting to the Administration Manager Responsible for handling calls and emails, processing incident requests, and providing essential support to both the Contact Centre and wider Administration teams This role plays a vital part in maintaining smooth communication between customers, technicians, and internal departments. You will be expected to conduct yourself professionally while engaging with customers and colleagues across the business. Tasks and Qualifications: Key Responsibilities Answer Contact Centre calls and emails Create, process, and update incident requests Provide general administration and reporting support Process Repair Centre repair forms Assist with weekly/monthly incident reports when required Escalate Priority 1 service issues promptly Update incident details in customer portals Use multiple ERP systems efficiently Liaise with technicians and customers on incident updates and management About You You bring a strong customer service focus, excellent communication skills, and the ability to multitask in a dynamic environment. You thrive in a collaborative, fast-paced team and take initiative in managing your responsibilities. Key Skills & Experience: Proficient in Microsoft Word and Excel Strong ability to multitask in a fast-paced environment High attention to detail and excellent organisational skills Excellent communication skills – phone, written, and face-to-face Strong initiative and problem-solving abilities Ability to work effectively within a team Experience using multiple ERP systems (desirable) Why Join Dematic? This is an exciting time to join Dematic. If you’ve ever wondered how your online order arrives at your door so quickly, there’s a good chance our technology played a part. We partner with some of the world’s most innovative companies to design, build and support intelligent automation solutions for warehouses, distribution centres and production facilities. With over 11,000 employees globally and more than 00 across Australia and New Zealand, Dematic continues to lead the way in automation, robotics and smart logistics. How to Apply Apply now if you're an organised, service-focused administrator wanting to work 3 days per week: submit your latest CV and cover letter – explaining why you are a good fit for the role MUST have full Australian working rights Please note that due to the high number of responses, we will only respond to candidates that have been shortlisted. Dematic is an equal opportunity employer committed to a diverse, inclusive, and harassment-free workplace. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Dematic team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Handling calls and emails Processing incident requests Providing administration support Key Strengths Customer service focus ️ Communication skills ⚡ Multitasking ability Experience with ERP systems Problem-solving abilities Organisational skills A Final Note: This is a role with Dematic not with Hatch.