Customer Service Consultants (Contact Centre) - multiple roles available Based onsite 5days in Milton QLD - one train stop from Brisbane CBD Brand new team - Exclusive roles with WorkTrybe Sumo Energy Paying $60KSuper - Permanent opportunity - grow your career in nurturing, fun environment Full time roles - 7.30am-6pm rotating roster, Monday-Friday Be part of something new. Help rebuild a brand. Grow your career. WorkTrybe have been partnering exclusively with Sumo Energy as they establish a brand new Queensland contact centre team. This is your chance to join a growing team of enthusiastic individuals , shape the culture and build your career in a business that's going through a major transformation. The Role As a Customer Service Consultant, you'll be the voice of Sumo Energy helping customers with a wide range of enquiries while delivering an experience that actually feels human. This is a high-volume inbound contact centre role (50-100 calls per day), where quality, empathy and attention to detail matter. Handling inbound customer enquiries across billing, payments and accounts Updating plans, tariffs & account details Navigating multiple systems and maintaining accurate notes (critical!) Managing conversations in line with strict energy industry compliance Identifying when to escalate (e.g. safety concerns like gas leaks) Taking the extra time to ensure customers feel heard and supported What we're looking for Strong customer service mindset - friendly, empathetic and solutions-focused Experience in a call centre or customer-facing role (entry-level considered) Excellent communication & listening skills Ability to learn systems quickly and work across multiple screens High attention to detail, especially with note-taking and compliance A proactive attitude - willing to learn, improve and grow Comfortable working in a regulated environment Energy experience is not required - full training provided Shifts & Salary $60,000 Super Monday-Friday rotating roster between 7:30am - 6:00pm to service customers across Australia 37.5 hours per week Why join Sumo Energy? Sumo Energy is rebuilding with new leadership, fresh direction and a clear goal: deliver better outcomes for customers and create a workplace people genuinely enjoy. You'll be joining a team where: Leadership is hands-on and supportive The environment feels like a startup within an established business There's real opportunity to progress and shape your career Ready to be part of the rebuild? If you're looking for more than "just another call centre job" - and want to be part of something you can actually influence - we'd love to hear from you. *Full working rights are required for this role.