Location: Lytton, QLD Employment Type: Full-Time (Monday to Friday) Pay Rate: $40 per hour We are a fast-paced and growing gas company based in Lytton seeking a reliable and customer-focused Customer Service Officer to join our team. This is a full-time, office-based role ideal for someone who thrives in a busy environment and enjoys being the first point of contact for a wide range of customers. About the Role: As a Customer Service Officer, you will be the first point of contact for all incoming enquiries, providing professional and efficient support to both commercial and domestic customers. You will handle a high volume of phone calls, assist with service enquiries, and ensure all customer interactions are managed with care and accuracy. Key Responsibilities: Answer and manage incoming phone enquiries in a timely and professional manner Act as the first point of contact for all customer interactions Assist both commercial and residential customers with enquiries and service requests Provide accurate information regarding products, services, and processes Maintain detailed and accurate records of customer interactions Liaise with internal teams to resolve customer issues efficiently Deliver a high standard of customer service at all times About You: Previous experience in a customer service or call centre role preferred Excellent communication and interpersonal skills Ability to manage multiple tasks in a fast-paced environment Strong problem-solving skills and attention to detail Professional phone manner and a customer-first attitude Reliable, punctual, and a strong team player Must have full Australian working rights What We Offer: Competitive pay rate of $40 per hour Stable full-time hours (Monday to Friday) Supportive team environment Opportunity to grow within a reputable and busy industry If you are motivated, organised, and enjoy helping people, we would love to hear from you. Apply now to join a dynamic team where your contribution truly matters.