Want to move Australia’s heart health forward? Join something special at Advara HeartCare. Our Best Starts with You! At Advara HeartCare, we’re building something important. Something special. For more than 20 years, our Australian-owned business has developed a proud reputation based on quality outcomes and patient care. We’re the largest cardiology provider in Australia, with more than 90 centres and 100 doctors. Now, we’re on a journey to providing even better healthcare to Australians. And that means we’re creating a workplace and culture where you can truly thrive. Join us and help move Australia’s heart health and your career forward. Your impact, with us As our highly valued Field Services Engineer, you will provide IT support to the Advara HeartCare practices and Shared Services and ensure the diverse IT systems environment meets the application and technology needs of our teams. The role will work in conjunction with Technical Support Specialists to deliver software and hardware support, assisting with local technology remediation activities, as well as IT Infrastructure Project implementations across the network You’ll make a meaningful impact by: Provide technical support for local end-users, diagnosing and resolving hardware, software, and network-related issues in line with ITIL best practices. Accept escalations for IT incidents and requests which are not able to be addressed by level 1 IT staff and see them through to resolution Manage and support Microsoft 365 (Exchange, Teams, OneDrive) and Windows-based environments Support of on-site technology such as network, server, telephony and printers Troubleshoot networking issues, including VLANs, firewalls, and VPN connections Provide end-user support and troubleshooting for healthcare-specific applications, including electronic medical records (EMR) and PACS/DICOM viewers Triage, coordinate or lead investigations into significant incidents and hazards Provide cross-functional IT support, including occasional service desk and phone coverage to maintain service continuity during staff absences or peak demand. What you’ll bring To succeed in this role, you will have: 5 years of experience in IT support, preferably in a healthcare or clinical environment. Tertiary or equivalent computing related qualification preferred Commercial IT qualifications e.g. short technical courses in particular systems, IT products, etc ITIL Foundation Certification Understanding of patient management and clinical workflows Able to support a variety of IT platforms and environments Able and willing to configure PC, network and server hardware Strong technology and systems background Exposure to Windows desktop and server operating systems Printer installation, configuration and troubleshooting. We would also love you to have: Excellent internal consulting skills Excellent communication skills, both written and verbal A mindset of collaboration and continual learning – you seize opportunities to expand your skills and help our team thrive. Self-motivated and able to solve technical and business-related problems Why Advara HeartCare We’re a values-driven organisation where every person matters. Because whatever your role here, you are our impact and you are our future. We offer you meaningful work, a welcoming and supportive team culture, and the opportunity to help shape our journey to something that’s even better. Here are some of the things we hope you’ll love about working with us: Your impact, with us. At Advara HeartCare, you’ll use your expertise to achieve better quality outcomes, deeper care and a bigger impact with an organisation that’s leading the way. Your growth, with us. Develop new knowledge and skills at the cutting edge of our industry and progress your career in a fast-growing company that’s dedicated to what you do best. Your voice, with us. When you join our team, you’ll be valued and heard. Truly. We’re listening to and investing in our people more than ever before, which means you get to shape our future while building yours. Because that’s how we will all thrive. You’ll also enjoy a range of other benefits: Collaborate and connect with nationally and internationally recognised clinical leaders who want you to succeed. Flexible work arrangements where possible to support work-life balance. Access to salary packaging and wellbeing initiatives. Ready to shape our future while building yours? Join Advara HeartCare and achieve more than you ever thought possible. We are building something important here, something special. If this sounds like something you would like to be a part of, we invite you to click "apply now" and share your interest. Advara HeartCare is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.