Detailed JD *(Roles and Responsibilities) : · Infrastructure IAM : Azure Entra, Microsoft AD, Enterprise Access Model, GPO, Intune, PKI, RBAC Hybrid : Must be able to work 60% minimum in office Travel : Must be willing to travel to site as required (Sale - Vic, Gippsland (Longford Gas Plant) , Long Island Point). May be required to travel to India, Perth/Melbourne General Scope: · This role is an Operational & Engineering role. - Operations will be a large part of the role, but there may be requirements to perform engineering work also. · Must have hands-on technical experience. Ideally having technical depth in multiple areas. · Must be able to perform operational support end-to-end : triage, assess, identify root causes of issues, develop a remediation plan and configuration, execute the change, test, document. · Operational experience in a large enterprise. · Provide operational support following ITIL best practice processes as well as Woodside's processes · Receive Knowledge Transfer post project handover. · Ensure technical understanding of systems, technology, implementation. · Perform day to day operations, monitoring, maintenance, incident response, service request fulfillment, problem management and root cause analysis. · Perform continuous improvement activities · Able to stabilize new operational environments · Able to synthesize and procedurise operational processes into repeatable, modular, standard operating procedures (SOPs) and Runbooks. · Able to train junior or lesser experience team members · Clear excellent communicator · Develop quality documentation, runbooks, procedures, processes · Develop systems, automation, processes that multiplies efficiencies in operational processes · Develop and/or implement tools that are supportable, maintainable, sustainable that help simplify, automate monitoring, alerting, maintenance of systems within supported services. · Be available to respond to Major Incidents · Develop Change Plans and implement quality changes with defined and robust implementation and rollback plans · Improve technical and procedural documentation · Proactive in driving improvement · Must have ServiceNOW experience · Must understand Incident Management, Service Management, Problem Management, Change Management, Major Incident Management within a large enterprise context · Energy or Resource experience preferred - Not mandatory · This role has aspects of an operational role, must be able to function and think under pressure. Able to communicate clearly and collaborate with technical stakeholders across different disciplines. · This role is operational in nature, must be willing to accept certain level of on-call work after hours or at ad-hoc on demand time depending on business needs. (Be willing to be contactable after hours) · This role may require engineering - Design, Configuration, Implementation work.