JOB Description - Internal Sales Rep (Admin / Customer Service / Sales) Summary: Filter, qualify and respond to sales leads, providing relevant and usable information that can support sales outcomes. Admin / Customer Service. Highly Desirable: Internal Sales, Customer Service, Admin, Communication & Relationship Skills Confident on the phone with a professional manner, able to engage a wide range of stakeholders (e.g. contractors, engineers, landscapers) and ask the right questions to identify key project contacts. Strong written communication via email is essential. Organisation, Attention to Detail & CRM Capability Highly organised with excellent attention to detail, able to manage emails, maintain accurate CRM records (e.g. Microsoft Dynamics or Salesforce), provide quotes, set reminders and handle data/lead information effectively. Commercial Awareness & Ability to Manage Leads Able to work in a fast-paced, reactive environment, interpreting quotes, price lists and project details, identifying key players and supporting sales processes through follow-ups and collaboration with external sales teams. General Key Duties and Responsibilities: Review various lead sources for construction products. Manipulate raw data from lead sources to make it user-friendly and meaningful. Identify the region of each lead and work with the relevant sales representative or customer to determine the appropriate pathway for the lead. Maintain all project files, along with relevant customer and client information, for all job-related lead data. Maintain the CRM system (Microsoft Dynamics) by entering relevant information into various modules, along with necessary follow-up tasks and activities. Follow up with project principals to determine when a design or construction contract has been awarded. When a contract has been awarded, obtain the relevant contractor details and work with the sales representative to pursue potential opportunities. Follow up on opportunities via the customer base to confirm whether the contractor has been quoted and offer any required assistance. Prepare quotations for sales representatives and potential customers as required. Search internet construction lead services and government websites for projects in early planning, design and tender stages. Competencies: Collaboration skills Communication proficiency Results-driven approach Attention to detail and accuracy CRM experience Customer service/sales exposure Initiative Problem solving and analysis Research skills Data analysis skills Time management Required Education and Experience: 1–2 years’ related experience or training in a similar role Other Skills: Proficiency in Microsoft Office programmes Ability to read, analyse and interpret general business periodicals, professional journals and technical procedures Ability to write reports and business correspondence Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public [email protected]