Job Description To keep our teams moving fast and connected, we're looking for a hands-on IT Support Engineer to join our Sydney team on a 6-month fixed-term contract. This is a great opportunity for someone with solid helpdesk and Sys Admin experience to hit the ground running in a fast-moving, global tech company — supporting ~700 users across Australia, the US, Canada, and Poland. What you'll be doing You'll be the face of IT for our Sydney office — the first person our people turn to when something isn't working. Day to day that looks like: Managing and resolving helpdesk tickets (via Slack, ticketing system, and in person) New starter onboarding — PC setup, account provisioning, asset management Administering core platforms: Active Directory, Okta, Office 365, and MDM Supporting hardware and software across the office Identifying when a ticket is a symptom of something bigger — and acting on it Contributing to minor IT projects and process improvements when capacity allows Reviewing and maintaining IT documentation