Description Service Operations Manager The purpose of this position is to provide a point of co-ordination for the daily activities of the Service Department, thereby supporting the Service Operations Manager and providing a point of contact for the customer. This position also ensures the accurate and timely processing of all administration works associated with the Thermal & Power Service Department for the State. Major activities to be performed: • Receiving and dispatching of parts and goods in Oracle • Invoicing of jobs when completed to ensure revenue streams are constant for the branch • Receipting and reconciling of all Supplier and Sub-Contractor invoices forwarding to Head Office for payment • Check service reports and Warranty Claim forms for accuracy and completeness before sending to Head Office • Maintenance of stationary, computer and photocopier supplies for the Service team within budget confines • Filing and general clerical / administration duties as needed • Ensure all work is done promptly and presentation is of high standard at all times to promote and maintain Vertiv’s quality image to customers and suppliers • Any other duties as deemed necessary in order to ensure a smooth operation in Services • Coordination of Client Purchase Orders for all after-hours Service calls • Assisting the branch with receiving of parts in the Warehouse and the managing of the inventory for the customer engineers WHS, Environment and Quality • Take all necessary steps to ensure OH&S requirements are adhered to. • Report all incident / injury on time Education/Qualification: Administration qualifications Specialist Knowledge: Commercial acumen Practical Experience: 2 – 3 years administration experience Proficiency in Microsoft Office applications Personal Characteristics: Customer-centric Strong communication skills Interpersonal and relationship management skills Attention to detail Prioritisation capability Time management skills Team player Well organised