Sydney CBD | $75,000 Super Your new company A wellestablished organisation seeking a dedicated Customer Service & Compliance Officer to join their growing Sydney CBD team. Your new role You will manage a mixture of general enquiries and escalated or sensitive cases that require strong communication and sound judgement. Handling inbound enquiries across multiple channels Managing escalations and complex customer conversations Interpreting governmentissued guidelines and explaining them clearly Assessing documentation to ensure accuracy and compliance Providing system support and troubleshooting user issues Collaborating with internal stakeholders to resolve complex matters Maintaining consistent service standards in a regulated environment What you'll need to succeed You will be an experienced customer service professional with exposure to: Government programs or governmentrelated service environments Compliance, regulation, or documentation review Highvolume customer support Escalation management or dispute resolution Exceptional communication and interpersonal skills Strong attention to detail and analytical ability What you'll get in return Up to $75,000 super Central Sydney CBD office location Opportunity to join a growing organisation Supportive team culture and ongoing development A role where your work directly contributes to program quality and compliance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 2989218