With over 15 years in the industry, our client is a reputable and trusted wholesaler of quality and innovative gardening and household products. They are seeking an experienced, and confident customer service/dispatch coordinator to join their dedicated and supportive team. This varied role focuses on managing customer orders, overseeing warehouse operations, and providing excellent customer service. What's Great About This Role: Full-time position with potential for career growth. Family-run business fostering a supportive environment. Opportunity to develop new skills with hands-on experience. New office space within the warehouse. Work in a friendly and collaborative team Engage in a diverse range of tasks that keep the job exciting. Duties: Place customer orders in the system accurately. Process and manage all customer orders promptly over the phone and via emails Coordinate with the warehouse team for timely dispatch. Support dispatch operations, including labels and paperwork. Ensure order accuracy and maintain documentation standards. Handle customer service emails and phone calls effectively. Resolve any basic issue Skills and Experience: Minimum 3 years of experience in a similar role. Excellent communication skills, both written and verbal. Strong attention to detail and organisational skills. Able to thrive in a fast-paced environment. Basic computer skills; ERP/WMS experience is a plus. Strong problem-solving mindset. Dedicated and self-sufficient work ethic. Willingness to learn and adapt in a growing company.