This is a Retirement Living Administrator role with Juniper Aged Care based in Bentley, WA, AU Juniper Aged Care Role Seniority - junior, mid level More about the Retirement Living Administrator role at Juniper Aged Care About Juniper: At Juniper we are proud to be one of Western Australia's biggest local aged care providers, championing individualised care that keeps our customers connected to the people, passions and places they have always loved. Right across the state, we are committed to exceptional care, accommodation, and support services for older Western Australians. About the Role Juniper Retirement Living is seeking a highly organised and customer-focused Administration Officer to provide essential support across our Bentley retirement village operations. This pivotal role offers a dynamic blend of administrative, finance, procurement, and operational tasks, perfect for someone who enjoys working across varied responsibilities in a people-centric environment. You'll play a key part in ensuring our day-to-day functions run smoothly, delivering exceptional service to residents, colleagues, and stakeholders. With your eye for detail and proactive approach, you'll help streamline processes, maintain accurate records, and contribute to the welcoming and well-functioning atmosphere that Juniper is known for. Your Key Responsibilities: Welcome and assist residents, families, and guests with professionalism and empathy. Handle resident enquiries, feedback, and support service coordination. Maintain resident files, tenancy agreements, and other administrative records in compliance with regulations. Prepare reports and support audits as needed. Assist with invoicing queries and EFTPOS payments. Manage purchasing processes for supplies and services, ensuring timely orders and cost efficiency. Schedule and log maintenance requests and contractor visits. Track assets, report building issues, and ensure communal areas are well maintained. Uphold workplace health and safety standards through accurate documentation and reporting. Support compliance with Juniper’s policies and applicable legislation. Distribute notices, newsletters, and updates to residents and stakeholders. Schedule meetings, community activities, and facility bookings. Coordinate with Villages Manager, Retirement Living Co-coordinator, Contract Staff and other departments to support seamless operations. Contribute to process improvements that enhance service delivery. Oversee document control systems, including formatting, distributing, printing, laminating, and scanning site materials Support financial reporting activities, including monthly reconciliations and procurement tracking What You'll Bring: Demonstrated experience in administration, preferably in aged care or a busy service environment Proficiency with systems such as Epicor, ARMS, and Microsoft Office Excellent multitasking skills and keen attention to detail Professional, respectful communication and confident frontline service Strong teamwork and problem-solving approach Why Juniper Retirement Living Competitive remuneration aligned with your skills and experience Be part of a values-driven, not-for-profit aged care provider based in Western Australia Access Juniperks —our exclusive employee platform offering retail discounts, wellness benefits, and peer recognition Maximise your take-home pay with salary packaging of up to $18,550 per annum tax-free Take advantage of discounted health insurance options Benefit from our Employee Assistance Program, which includes free and confidential counselling services Enjoy free on-site parking for added convenience Make a meaningful difference in the lives of residents by contributing to a purpose-led aged care environment Be supported by an inclusive, collaborative, and professional team culture How to Apply: Don’t miss this opportunity to join a supportive team in a rewarding role! Apply online today with your current CV. We encourage people of all ages and cultures to apply. Shortlisting will begin immediately, so don’t wait! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Juniper Aged Care team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Welcoming residents and guests Handling enquiries and feedback Maintaining administrative records Key Strengths ️ Administration experience Proficiency in IT systems Multitasking and attention to detail ️ Professional communication Teamwork and problem-solving ⚙️ Process improvement A Final Note: This is a role with Juniper Aged Care not with Hatch.