This is a Retail Manager - Franchise role with Guzman y Gomez Mexican Kitchen based in Wagga Wagga, NSW, AU Guzman y Gomez Mexican Kitchen Role Seniority - mid level More about the Retail Manager - Franchise role at Guzman y Gomez Mexican Kitchen Job Description At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Retail manager at GYG , you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew. What's in it for me? So much! Check out some of the benefits below: Flexible rosters and employment stability Free and comfortable GYG uniforms and exclusive merch Heavily discounted GYG meals Comprehensive training and support to set you up for success Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond Team building activities and regular crew competitions Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few The possibility of owning your own franchise or joining our corporate office in future! We appreciate diverse experience, but specifically, we are looking for candidates who have: Leadership or supervisory experience in a fast-paced environment A track record of providing outstanding customer service Completed or willingness to complete Food Safety Supervisor certificate Completed or willingness to undertake Responsible Service of Alcohol course Click the "I'm Interested" button to express your interest in joining our team! W e’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process. Qualifications Diploma in Hospitality Management or 3 years of hospitality management experience. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Guzman y Gomez Mexican Kitchen team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading the team Ensuring operational excellence ️ Enhancing guest experiences Key Strengths Leadership experience Customer service excellence ️ Food safety knowledge Hospitality management diploma Responsible Service of Alcohol certification Team building skills A Final Note: This is a role with Guzman y Gomez Mexican Kitchen not with Hatch.