This is a Customer Service Specialist - IAM role with efm Logistics based in Pyrmont, NSW, AU efm Logistics Role Seniority - junior, mid level More about the Customer Service Specialist - IAM role at efm Logistics Competitive Salary: $65,000 - $70,000 Super Bonus At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200 industry experts, our people, technology, and innovation set us above from the competition. As a Customer Service Specialist based out of our Pyrmont office, you will be responsible for: Supporting and managing of the day-to-day movement of freight within your portfolio Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience Reviewing and reporting on daily freight movements Resolving enquiries in a way that provides a no better experience Escalating priority issues when required relating to all aspects of your accounts Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers What we're looking for: Tertiary qualification or 2 years experience in Customer Service Strong written and verbal communication, and problem-solving skills Sound computer knowledge including experience with Microsoft Office Suite Resilience, passion and ability to work at pace and under pressure A high level of motivation and energy with a strong focus on achieving outstanding customer experience results Why join efm Logistics? Strong focus on regular and ongoing professional development training, enhancing skills and career progression A dynamic and empowering culture, where we challenge each other to do it better An opportunity to be part of an industry leader Competitive salary and bonus scheme Modern office space and technology Company functions and team building activities Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the efm Logistics team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Supporting and managing freight movement Providing insights to Account Managers Building long-term relationships Key Strengths Customer service experience ️ Communication skills Problem-solving skills Microsoft Office Suite proficiency ⚡ Resilience and adaptability Motivation and energy A Final Note: This is a role with efm Logistics not with Hatch.