This is a ServiceNow Administrator role with Stantec based in Sydney, NSW, AU Stantec Role Seniority - mid level More about the ServiceNow Administrator role at Stantec About the role We are seeking a proactive ServiceNow Administrator to manage, configure, and maintain our ServiceNow platform. You’ll support daily operations, ensure platform stability and compliance, and contribute to ongoing improvements. As a key member of the ServiceNow stream, you will collaborate across teams to deliver roadmap initiatives, support BAU activities, and uphold governance standards. This role offers the opportunity to work on meaningful projects that enhance business value through effective platform management. Day to day tasks would involve: Administering and maintaining the ServiceNow platform to ensure performance, reliability, and security Configuring Workflows, Forms, Catalog Items, Roles, and Permissions across ServiceNow modules Supporting Incidents, Problems, and Change Requests related to ServiceNow Performing system upgrades, patching, and release testing in line with best practice Collaborating with Business Analysts and developers to support enhancements and continuous improvement To be successful for this role you'll need: A tertiary qualification in Information Technology or a related discipline Hands‑on experience administering the ServiceNow platform Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, or SecOps Understanding of ITIL processes and service management principles Strong troubleshooting, communication, and stakeholder engagement skills ServiceNow Certified System Administrator (CSA) and ITIL v4 certification will be highly regarded. What we offer Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing. Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment. Option to purchase up to 4 weeks additional leave. Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning Mentoring for your own development and the opportunity to mentor others A friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverables Professional Memberships Salary Continuance Insurance (SCI) Mental Health and Wellbeing Programs Service Recognition Awards Employee Assistance Program About Stantec The Stantec community unites over 31,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships. Culture Stantec is serious about healthy work-life balance, diversity, inclusion & equity, indigenous relations, innovation, community engagement, corporate sustainability, and social wellbeing. We have employee groups for women, LGBTQI, neurodiversity, and more! Our employees play sport, fundraise, volunteer, learn, and have fun together. How to apply If this opportunity is of interest to you, please submit your application online by Wednesday, 13 May 2026. Applications received after this date may not be considered. Please note that agency applications will not be accepted for this role. . Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Stantec team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ⚙️ Administering the ServiceNow platform Supporting incidents and change requests Collaborating with teams Key Strengths ️ ServiceNow administration ITIL processes Troubleshooting and communication skills ServiceNow Certified System Administrator (CSA) ITIL v4 certification A Final Note: This is a role with Stantec not with Hatch.