This is a Administration Officer, Help aHead Caringbah role with Grand Pacific Health based in Sydney, NSW, AU Grand Pacific Health Role Seniority - junior, mid level More about the Administration Officer, Help aHead Caringbah role at Grand Pacific Health About Us Grand Pacific Health is a not-for-profit, primary health care organisation. We’re here to provide our local communities in NSW and the ACT with equitable, inclusive and integrated health care including physical health and mental health care services. We currently employ 400 people, provide services from 26 locations and are continuing to grow. About The Role This is a full-time opportunity offered as a 12-month fixed term until 30 June 2027, with possibility for extension. Help aHead Caringbah is an integrated, person-centred hub connecting mental health, alcohol and other drugs, physical health and psychosocial supports. Our multidisciplinary team brings clinical, peer, cultural and community expertise together to provide coordinated support that reflects people’s lives, relationships and wellbeing. The Administration Officer will be the first point of contact for consumers and visitors, both at reception and over the phone. You’ll provide responsive and welcoming front-of-house services that reflect GPHs values while ensuring the smooth and efficient operation of the hub. Benefits & Perks A positive work culture by offering flexible work arrangements that support your wellbeing Full time positions have the option to enjoy a monthly RDO. Ongoing professional development and supervision Increase your take home pay by salary packaging up to $15,900 $2,650 meals and entertainment GPH Staff Conference Employer paid parental leave on top of the government PPL Scheme Free and confidential Employee Assistance Program Duties Provide responsive and professional front-of-house services Provide administration and business systems support for the overall day-to-day functioning of the office. Work collaboratively with local service delivery teams and other administrative staff to provide support for programs. Skills & Experience Relevant qualifications in administration and or a combination of relevant training and experience in a similar role Strong organisational skills including the ability to prioritise work, manage multiple tasks and competing priorities and meet deadline Demonstrated verbal and written communication skills, with strong customer service skills and an ability to effectively engage with a wide diversity of people including the ability to work respectfully with people living with mental health challenges or experiencing distress. Demonstrated ability to take initiative and work independently when required but also to work cooperatively and collaboratively with others as part of a team. Excellent attention to detail, accuracy and understanding of confidentiality and privacy principles Interested? Applications close: Friday 28th March 2026. Shortlisting may begin prior to the closing date. For more information contact: Jo Kain, Business Development Officer – Lived Experience on 0436653285 or email [email protected] Visit www.gph.org.au/employment to download the Position Description and Employee Benefits Guide, then click Apply to submit your application. Please ensure your application addresses the selection criteria in the Position Description. Our Commitment to Inclusion We welcome applications from people with lived experience, Aboriginal and Torres Strait Islander communities, LGBTQIA communities, people from culturally diverse backgrounds, and people with disability. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Grand Pacific Health team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing front-of-house services ️ Supporting office operations Collaborating with teams Key Strengths ️ Organisational skills Communication skills Attention to detail Initiative Cultural competence A Final Note: This is a role with Grand Pacific Health not with Hatch.