Talent International, a leading Australian recruitment firm, have been engaged by our long standing client, a leading music organisation. We are seeking an IT Process Engineer to join their global technology team. Role Title: IT Process Engineer Opportunity: Permanent Career Opportunity Location WFH Flexibility: Sydney CBD (1 day work from home per week additional flexibility) Salary: $128,800 inclusive of super 10% performance bonus Client Industry: Entertainment / Media Role Details: * Design, analyse and optimise IT operational processes to improve efficiency, reliability and service delivery across the enterprise * Analyse operational data and performance metrics to identify inefficiencies, trends and opportunities for improvement * Work closely with infrastructure, engineering, security and operations teams to implement process improvements across technology services * Support ITSM processes including incident, problem and service operations management * Develop documentation including process maps, SOPs and operational runbooks * Drive continuous improvement initiatives using methodologies such as ITIL, Agile, DevOps and Lean Required Skills and Experiences: * Experience in IT process engineering, service transformation or IT process improvement roles within enterprise environments * Strong understanding of ITSM / ITIL frameworks and operational service processes * Experience analysing operational data and identifying opportunities for improvement * Exposure to ITSM platforms such as ServiceNow or Jira Service Management * Strong stakeholder engagement skills with the ability to influence cross-functional teams * Experience working in large enterprise or global technology environments Additional Details & Benefits: * Work within a global technology environment collaborating with teams across multiple regions * Work from home one day per week, with additional flexibility available * Opportunity to drive meaningful operational improvements within a large enterprise technology organisation * Competitive salary package including 10% performance bonus To Apply: If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume.