Join a leading global freight forwarder in a role that offers real scope to influence customer outcomes and streamline international shipments. This position is ideal for an experienced customer service professional eager to take ownership of a diverse portfolio of clients, managing end-to-end logistics operations across air and sea. If you thrive on problem-solving, accuracy, and building trusted relationships, this role provides a clear pathway to grow your career in a fast-paced environment. Benefits Manage a varied portfolio of high-profile clients, gaining exposure across multiple freight modes. Play a vital role in onboarding new accounts, with the opportunity to shape process improvements and SOP development. Collaborate across internal teams and overseas partners to deliver seamless customer experiences. Utilise advanced logistics systems including CargoWise and OneTrack, enhancing your technical capability. Work in a dynamic environment that values your initiative, with measurable impact on service quality and delivery timelines. Contribute to a high-performing team with clear KPIs aligned to client satisfaction and operational excellence. Key Responsibilities Manage relationships with customers via phone and email, ensuring expectations are met and exceeded. Coordinate shipments from booking to delivery, including import/export processes, bookings, and documentation. Track shipments, maintain data accuracy, and update stakeholders proactively on milestones and issues. Support onboarding of new accounts with system setup and transition activities. Prepare and maintain customer dashboards, alerts, and escalation reports to mitigate risks and keep service levels high. Collaborate with sales and key account managers to support supply chain outcomes and operational efficiency. Requirements Proven freight forwarding customer service experience in air and sea logistics. Solid understanding of shipment workflows, documentation, and Incoterms. Confidence working with logistics systems such as CargoWise and OneTrack. Strong communication skills with a professional, customer-focused approach. Excellent attention to detail and data accuracy in fast-paced environments. Ability to remain calm and efficient under pressure, with clear focus on outcomes. Apply Now or Refer a Friend If you think this could be the role for you, please apply now. At Fuse, we specialise in recruitment for the freight forwarding and supply chain industry and actively source for a broad range of established clients. If you are a logistics professional looking for your next opportunity, we would love to hear from you. Consultant Mathew ter Haar Senior Recruitment Consultant 0466 905 510 [email protected] Reference number: BH-37865 Profession:Call Centre & Customer ServiceCustomer Service - Customer Facing Company: Fuse Recruitment Date posted: 19th Mar, 2026