Join a busy Government service centre as an AO3 Customer Service Advisor, supporting the community. Your new company Are you passionate about helping the community and delivering highquality customer service? We are proudly partnering with a community-focused state government department to recruit an AO3 Customer Service Advisor.This role is integral to supporting a fastpaced and wellregarded government service centre. You will play a key part in improving outcomes for Queenslanders by assisting with frontline access to essential programs, services and information. Your new role As a Customer Service Advisor, you will be the first point of contact for individuals seeking information and support across a wide range of government services. Working within a multichannel environment, you will: Respond to customer enquiries via phone, facetoface and digital channels Action requests, process transactions and manage documentation accurately Follow established procedures to deliver consistent, highquality service Manage multiple systems and databases while assisting customers Support continuous improvement initiatives within the service centre Maintain professionalism, resilience and a customerfirst mindset at all times What you'll need to succeed Previous experience delivering customer service, ideally in facetoface or contactcentre environments Strong written and verbal communication skills Confidence working across multiple systems with the ability to learn quickly High levels of resilience and the ability to perform in a fastpaced setting A collaborative mindset and willingness to share knowledge Commitment to policy, procedure and quality service standards What you'll get in return Minimum 3month temporary assignment Monday to Friday, 8:30am4:30pm Exposure to a busy state government department Immediate start available for the right candidate Central Maroochydore location officebased Supportive, inclusive and diverse workplace culture What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. 2986508