Are you passionate about making a difference? We’re on the hunt for a dedicated and dynamic Customer Service Officer to become the heartbeat of this company's customer relations. If you excel in communication and have a relentless drive for customer satisfaction, this role is your chance to shine. Your mission? To ensure our customers experience exceptional service and support every single time. Key Responsibilities: • Process sales orders accurately through SAP • Provide updates on stock availability, pricing, delays and ETA’s • Following up with customers pre and post servicing • Respond to general product and delivery enquiries (via phone and email) • Fielding enquires regarding repairs and credits from existing clients • Produce daily sales order reports and other reports as requested by management • Liasing with Freight companies • Checking stock availability About You: • Previous experience with SAP and MS Office is a bonus • Ability to meet deadlines and juggle priorities with ease • Precision and accuracy are your trademarks • Strong communication skills and a team player are critical • Prior experience in a product-based customer service role within an office environment is highly desirable Benefits: • Flexible working arrangements - work from home 2 days a week, 3 days in the office (After a 6 month probation period) • Join a tight-knit team, with an amazing work culture • Quarterly lunches provided • Unlimited free coffee - high-grade coffee machine! • Onsite Parking To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Joni Gilbertson on 03 9535 2111.