IT Support Engineer | Permanent Role New Castle Your New Company You will be joining a major organisation within the defence and technology sector, known for delivering largescale national programs and innovative solutions across complex environments. The organisation offers flexible working options, global career pathways, professional development support, wellbeing benefits and a respectful, inclusive workplace culture. As an equal opportunity employer, applications are encouraged from women, Aboriginal and Torres Strait Islander peoples, exdefence personnel, and professionals transitioning from other industries such as ICT, mining, communications and oil & gas. Your New Role As an IT Support Engineer, you will work 100% onsite near New Castle, providing highquality technical support to internal users. Reporting to the IT Operations Manager, you will handle a wide range of IT service needsfrom desktop and application support to moderately complex troubleshooting of systems and networks. Due to the nature of the environment, an NV1 Australian Defence security clearance is essential. Key Responsibilities Deliver hardware, software and enduser technical support via phone, chat and selfservice channels.Manage IT support tickets through their entire lifecycle, ensuring timely and accurate updates.Assist in the onboarding process by setting up new starter devices and profiles.Install and support software and provide basic user guidance or informal training.Coordinate IT project activities and collaborate crossfunctionally to meet deadlines.Troubleshoot technical issues while maintaining a strong customer service focus.Provide afterhours support when required. What Youll Need to Succeed Essential Skills & Experience NV1 Australian Defence security clearance (mandatory). Experience supporting networked PCs using Windowsbased applications. Minimum 2 years experience in PC support, specifically Windows 10. Proficiency in deploying and supporting desktops, laptops and mobile devices. Strong verbal and written communication skills. Ability to work under tight deadlines and prioritise tasks effectively. Strong analytical and troubleshooting capability. Eligibility Must be an Australian Citizen. Must hold or be able to reactivate an NV1 security clearance. Must meet Defence security requirements and be eligible to obtain an NV2 clearance. What Youll Get in Return The opportunity to contribute to highimpact, cuttingedge defence and technology projects. Flexible working options where applicable. Competitive salary and incentive plan. Salary packaging and study assistance. Health, wellbeing and lifestyle benefits. Discount programs across health insurance, travel and accommodation. Opportunities for global career progression. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 2984397