Contract AI Support Engineer Your new companyYoull be joining a major NSW Government department based in Sydney that is investing heavily in advanced technology to strengthen its digital capabilities. The organisation is expanding its AI operations and requires dedicated technical support to ensure its platforms run smoothly and consistently. Your new roleThis position sits within a specialised engineering team responsible for maintaining the performance and reliability of the departments AI systems. You will act as the first and second level for operational issues, oversee incident response, and keep a close eye on system behaviour across cloud environments. The role involves working alongside developers, cloud specialists, and operational teams to maintain system stability, troubleshoot issues, and refine support processes. You will also contribute to ongoing improvements in monitoring, documentation, and support frameworks. What youll need to succeed Tertiary qualifications in IT, Computer Science, or a related discipline. Background supporting AI-driven or cloud-hosted applications. Strong knowledge of Python and JavaScript to assist with diagnosing and debugging technical issues. Familiarity with Microsoft Azure, particularly its monitoring and analytics tools. Understanding of REST APIs, system logs, and performance indicators. Strong analytical and troubleshooting capabilities. Confident communication skills and the ability to coordinate effectively across multiple teams. A proactive approach to identifying risks and resolving issues independently. Desirable experience includes exposure to AI or machine learning environments, automation of monitoring or alerting, ITIL-aligned support practices, and service management platforms such as ServiceNow or Jira Service Management. What youll get in returnYoull be part of a forwardthinking government team committed to advancing its digital and AI capability. This role offers the chance to support impactful technology initiatives, collaborate with skilled technical professionals, and contribute to systems that underpin essential public services. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 2978643