If you are looking for a secure, long-term position with a supportive and welcoming team, this could be the role for you. What you'll love about this role and company: Position available due to a retirement - people stay here long term and love being part of the team! Opportunity to work with a respected global organisation Exposure to international operations and overseas colleagues A warm, friendly and down-to-earth office culture Monthly team lunches and a genuinely supportive environment A lovely office space with a collaborative team atmosphere Variety in your role with the opportunity to take on additional tasks Future flexibility (hybrid work) once established in the role What does it involve? Being part of a small office means you will have variety in your day-to-day duties and have the opportunity to take on more. This is a diverse role combining customer service, administration, order processing, sales support and logistics coordination. You will liaise closely with local teams as well as overseas operations, giving you exposure to a truly global business environment. Although your day-to-day duties will vary, your role will include: Responding to enquiries, prepare quotations and processing orders accurately Coordinating domestic and international freight in collaboration with warehouse teams and transport providers Managing and building relationships with a Western Australian customer portfolio Liaising with internal departments and overseas operations to ensure seamless service delivery Supporting Sales Engineers with administrative assistance Contributing to process improvements and team initiatives Managing complaints and resolve issues professionally and efficiently Assisting with reception duties including incoming calls and visitors What you'll need… Previous experience in a similar role, ideally within manufacturing or industrial sectors Experience managing high-volume enquiries with professionalism and care Strong communication and relationship-building skills High attention to detail and excellent organisational skills SAP experience (preferred) or similar ERP systems Intermediate to advanced level of MS Office suite including Teams Experience coordinating freight, including domestic and international transport would be an advantage A proactive, reliable and team-oriented approach Immediate start available, although the company is happy to wait for the right person if notice period is required Working hours are 8:30am - 5:00pm , Monday to Friday. While this role is office-based initially (at least for the first six months whilst you are training), there may be some flexibility available longer term. If you are seeking a stable, long-term opportunity within a global organisation where you will be valued and supported, we would love to hear from you. Share