Opportunity to kickstart your IT career in a top tier ASX listed Cyber Security & Managed Services company Work in a hybrid format - part in the CBD and part from your home office. Are you great under pressure, love solving problems, and enjoy helping people? Do you come from a fast-food, retail, hospitality, or gaming background and want a real career path in IT? This could be your opportunity to break into tech. We're looking for L1 Service Desk Engineers to join a cyber-first managed technology services team, supporting organisations across Australia. You don't need to know everything. If you have the right attitude, curiosity, and communication skills, the technical side can be taught. Why this role is different Many of our strongest Support Engineers started in: Fast-food or hospitality Gaming communities or esports Retail or customer service roles If you can: Stay calm when things go wrong Think logically under pressure Communicate clearly with frustrated people Learn quickly and ask good questions you'll do very well here. What you'll be doing As an L1 Service Desk Engineer, you'll be the first point of contact for IT support. Your mission is simple: resolve issues quickly, communicate clearly, and leave every interaction better than you found it. Your day-to-day will include: Taking inbound IT support requests (phone, email, ticketing system) Troubleshooting common IT issues at first contact wherever possible Supporting Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Resetting passwords, unlocking accounts, and managing user access Using remote tools to support users Logging clear, accurate tickets and escalating when needed (with full context) Following ITIL-based service processes Learning from escalations and improving your skills every day What we're really looking for We care more about potential and mindset than years of experience. You'll thrive if you: Enjoy problem-solving and puzzles (gamers, this is you) Are patient, professional, and customer-focused Take ownership instead of passing problems on Communicate well with non-technical people Want a long-term career, not just a job Experience that helps (but isn't mandatory): Any customer-facing role (fast food, retail, hospitality, call centre) Entry-level IT support or helpdesk exposure Basic understanding of Windows, Microsoft 365, or networking CompTIA A, ITIL Foundation, or Microsoft certifications (or studying towards) Career progression - real pathways This is not a dead-end service desk role. L1 is a launchpad. Possible pathways include: Technical: L2 → L3 → Senior → Principal Engineer Leadership: L2 → Team Lead → Service Desk / Service Delivery Manager Specialist: Platform Specialist → Subject Matter Expert You'll be supported with structured learning, mentoring, and hands-on development. What's on offer $60,000 - $70,000 Super Full-time, permanent position Hybrid work and workplace flexibility Structured training and professional development Supportive, inclusive team environment Exposure to managed IT and cyber security pathways Ready to apply? If you're looking to turn your problem-solving skills into a real IT career, we'd love to hear from you, even if your background isn't "traditional tech". Apply now and take the first step into the world of IT and cyber security.