About the Team The Medical Short Stay Ward (MSSW) is situated in ward 5D. The MSSW is an inpatient Ward operating 24 hours a day, 7 days a week. The MSSW is for patients admitted for inpatient care under a QCH General Paediatric team with anticipated admission of 24-72hrs. The medical short stay Ward shares the ward area with 4 x Transit Beds supporting both incoming and exiting patients. Transit Beds will be supported by 5D nursing staff 24hrs a day, with the patient remaining under the bed card of the lead clinician (this does not have to be General Paediatrics). About the Role In this role you will deliver quality outcomes for children, young people and families (Leader of Self) in accordance with the Children's Health Queensland Leadership Excellence Framework and the Queensland Public Service and the CHQ values. Your contribution will include: * Provide general reception and administrative support to ensure the efficient operation of a busy ward environment, consistently demonstrating a high standard of customer service, which includes: * * Greeting patients upon arrival and managing patient admissions, discharges, and transfers as required. * Updating patient demographic information upon arrival and ensuring accuracy. * Checking in and outpatient appointments via ESM, and scheduling follow-up appointments as instructed. * Processing discharge summaries promptly and accurately. * Managing incoming calls and directing them to the appropriate service areas. * Coordinating and organising travel arrangements for patients and their families. About Children's Health Queensland Hospital and Health Service (CHQ HHS) Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales. Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services. Inclusion and diversity To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer. Some of the great benefits of working at CHQ HSS If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including: * Opportunities for professional growth and development * Competitive renumeration * Annual pay increases * 12.75% employer superannuation contribution * 17.5% annual leave loading * Salary packaging * Employee wellness and assistance program * Work/life balance, variety, and flexibility You can find out more about why it's so great to work at CHQ HHS here.