ABOUT THE COMPANY This premium, member-first serviced office provider supports professional services clients in beautifully presented Sydney CBD locations. Known for an exceptionally respectful culture and strong staff tenure, they take pride in delivering a high-touch experience that feels like an extension of each member’s business. With a warm, tight-knit team and a reputation for retention and quality, this is a company where relationships truly matter. ABOUT THE ROLE Reporting to the CEO, you’ll lead sales and oversee operations across Sydney’s locations, ensuring occupancy stays high and members feel genuinely supported. This role is suited to someone commercially astute, consultative, and confident building trusted relationships with educated professionals. You’ll guide and develop the on-site teams, partner closely with internal stakeholders, and keep a close eye on performance against revenue and operational targets. DUTIES Lead sales and business development activity to drive occupancy, revenue and market share Build and maintain strong relationships with members and key stakeholders to maximise retention and growth Guide and support site operations across Sydney locations, partnering with the Member Services Manager and team leads Identify opportunities to improve operational efficiency and elevate the member experience Drive team engagement through coaching, communication, rostering and leave management Lead recruitment, training and development to build a high-performing, service-led team Review performance and results against revenue targets and take action to close gaps Oversee key financial processes including revenue capture, subscription accuracy and month-end invoice review Monitor discretionary spend and coordinate supplier and purchasing efficiencies SKILLS & EXPERIENCE 5 years’ success in a client-facing sales/account management or operational leadership role Experience selling a premium offering with a consultative, relationship-led approach Strong people leadership capability (coaching, performance management, team engagement) Exposure to serviced offices, co-working, hospitality or professional/corporate environments (highly regarded) Commercial acumen with confidence interpreting revenue reporting and acting on performance gaps Excellent communication, stakeholder management and attention to detail BENEFITS Bonus structure High-visibility role with direct access to senior leadership and influence across Sydney growth Supportive, respectful culture with strong tenure and a member-first mindset EAP program and additional anniversary leave day Access to a benefits/discount platform, including tech device discounts (e.g., Apple/Lenovo) OUR RECRUITMENT PROCESS At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process. Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role. Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering. Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.