This is a Claims & Subcontractor Administrator role with Followmont Transport Pty Ltd based in Brisbane, QLD, AU Followmont Transport Pty Ltd Role Seniority - junior, mid level More about the Claims & Subcontractor Administrator role at Followmont Transport Pty Ltd Claims & Subcontractor Administrator - (ADM00000490) Description We are seeking a detail‑focused and motivated Claims & Subcontractor Administrator to join our high‑performing team on a 12‑month maternity leave contract, with the potential for extension. If you’re someone who thrives in structured environments, enjoys working end‑to‑end on tasks, and takes pride in accuracy and process, this role is an excellent opportunity to step into a pivotal administrative position within a supportive, values‑driven business. About The Role In this role, you’ll play a key part in managing freight and vehicle claims while also supporting the engagement and compliance of subcontractors across the business. Your work will directly contribute to operational reliability, customer satisfaction, and organisational compliance. This position is perfect for someone who is methodical, organised, and confident working within clear processes — and who enjoys being the go‑to expert in their domain. What You’ll Be Doing Insurance & Claims Administration Investigate internal and external claims in partnership with branches and customers Process freight and motor vehicle claims accurately and within designated timeframes Identify lost freight and coordinate return pickups for damaged goods Review T&Cs, repair quotes, liability information, PODs and supporting documents Lodge claims, track payment dates, and prepare freight credits Produce accurate reporting and analyse trends to support continuous improvement Maintain the claims area, ensuring all freight is categorised and tracked Qualifications Subcontractor Engagement & Compliance Collect and process subcontractor engagement and induction documentation Maintain up‑to‑date compliance records, certificates, and spreadsheets Respond to subcontractor enquiries promptly and professionally Liaise with payables and operational leaders regarding new engagements Prepare monthly reporting for internal stakeholders Team & Business Support Contribute positively to team huddles and business initiatives Build strong relationships across Finance, Operations, Sales, People & Culture and more Provide professional support to internal and external stakeholders Follow company policies, safety requirements, and process guidelines Who We’re Looking For You will thrive in this role if you: Have strong attention to detail and a commitment to accuracy Enjoy structured, clearly defined work with a focus on task completion Are organised, disciplined, and able to prioritise competing deadlines Communicate in a factual, professional, and sincere manner Are confident making decisions within your area of expertise Follow established processes and expect the same from others Take pride in your work, show loyalty, and bring a strong sense of ownership Experience in claims, administration, or compliance‑based roles will be highly regarded, and full training will be provided. Why You’ll Love Working with Us A stable and supportive team where your work truly makes an impact Strong processes, clear expectations, and opportunities to build expertise A values‑driven culture centered on Service, Unity, Passion, Integrity, Innovation and Care Work for a business known for doing things the right way Ready to Apply? If you’re meticulous, motivated, and keen to step into a role where you can be the technical expert in your space, we’d love to hear from you. Apply now and bring your strengths to a team that genuinely values them. or email your Resume to [email protected] Primary Location: AU-QLD-Brisbane Job: Administration Employee Status: Fixed Term Schedule: Full-time Unposting Date: 21/Mar/2026, 1:59:00 PM Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Followmont Transport Pty Ltd team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing claims Subcontractor compliance Reporting and analysis Key Strengths Attention to detail Organisational skills Communication skills Claims administration experience Team collaboration Problem-solving skills A Final Note: This is a role with Followmont Transport Pty Ltd not with Hatch.