This is a Customer Service - Retention role with Supagas based in Loganholme, QLD, AU Supagas Role Seniority - mid level More about the Customer Service - Retention role at Supagas Introduction: About The Company Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market. Description: About The Role Reporting to the Customer Retention Manager, we have a full-time, permanent opportunity for a Customer Retention Coordinator to join our Loganholme office! The primary purpose of this role is to promote and foster the “Yes We Can” attitude with both internal and external customers, while professionally representing Supagas. You will be responsible for efficient management of customer cylinder reconciliation/audit processes, handling the de-hire process, and supporting Account Managers by identifying potential lost customers and facilitating effective save strategies. Benefits Permanent, Full Time Competitive Salary Package Excellent Employee Reward & Discount Program Employee Assistance Program and Wellbeing Initiatives Career Development Opportunities Friendly and Supportive Team Environment Work for an Essential Service - financial stability and job security Duties & Responsibilities Manage day-to-day reactive tasks, ensuring timely completion and customer prioritisation Check and action daily de-hire reports and investigate potential lost customers and liaise with Account Managers to ensure required follow-up Maintain ongoing follow-up until resolutions are achieved Manage and resolve escalated price queries, tracking outcomes to completion Regularly maintain and update reactive tracking spreadsheets Conduct regular meetings with Account Managers to discuss outstanding reactives Update customer accounts with all relevant internal and external liaison information Foster strong relationships with other departments including Sales, Logistics, Administration, Maintenance, Technical Monitor and report on market trends and movements Skills and Experiences: Desired Skills And Experience Strong customer service skills with a proactive and positive attitude Excellent communication and relationship-building skills Ability to manage competing priorities and meet deadlines Strong organisational, negotiating and problem-solving abilities Experience working with customer accounts, retention, or sales support is advantageous Proficiency in computer systems and record keeping The successful candidate will be required to attend a pre-employment medical examination. Most importantly at Supagas we value attitude above all else. We are looking for the next team player to embody the 'Yes We Can' ethos! How To Apply If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team please, Click APPLY. Please note only shortlisted candidates will be contacted. Show more Show less Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Supagas team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing day-to-day reactive tasks Checking and actioning daily de-hire reports Maintaining ongoing follow-up until resolutions are achieved Key Strengths Strong customer service skills ️ Excellent communication and relationship-building skills Strong organisational, negotiating and problem-solving abilities Experience working with customer accounts, retention, or sales support Proficiency in computer systems and record keeping ⏰ Ability to manage competing priorities and meet deadlines A Final Note: This is a role with Supagas not with Hatch.