About the role: We have a great opportunity for an enthusiastic and positive Administration Team Leader to provide operational direction for the front office team at Pennant Hills Day Surgery. The Team Leader role is a "hands-on" role for all areas of responsibilities across front office, with a supervisor component. This is a Monday to Friday, Full-time 12-month contract role with an option to extend. Duties and responsibilities As Administration Team Leader, your responsibilities will include: Overseeing Front Reception, Bookings, Pre-Admissions, Day Surgery admissions, discharge of patients Financial Consent management including private health eligibility, patient accounts collections, bank reconciliation Manage rosters, staffing and supervision of staff, assist General Manager/ Director of Nursing with ongoing staff development and training Perform process reviews and ongoing change management where required Assist General Manager/ Director of Nursing in maximizing team performance through achieving team and hospital KPI's Handle enquiries and patient experience / consumer feedback Maintain accurate documentation of patient records via FYDO Utilise MS Office application to manage correspondence and conduct reports Ad hoc duties in consultation with the General Manager/ Director of Nursing About You We encourage anyone with the following criteria to apply: Minimum 2 – 3 years in healthcare administration Knowledge of health fund contracting and the Australian Private Health System Proficiency in Patient Administration Software (preferably FYDO/ SimDay) Strong IT skills (MS Office suite) Sound knowledge of medical terminology Ability to manage competing priorities with high attention to detail Strong interpersonal and communication skills Excellent customer service skills with a pleasant professional manner The Nexus Hospitals Story Nexus Hospitals is a leading Australian Private Hospital group that employs over 1300 talented and passionate people across 22 hospitals and 3 support offices. Our PURPOSE is to deliver better healthcare models to all Australians. We measure our success by improvements in patient outcome and experience, employee engagement, sustainable use of resources, and mutually beneficial partnerships. Culture and Benefits At Nexus, caring for our people, patients and employees is at the centre of everything we do. We value our strong team culture and go to great lengths to foster inclusion and engagement across our group. Work/ life balance - Monday to Friday and no public holidays 12 weeks paid parental leave for eligible employees Employee referral bonus Focus on health and wellbeing (inc. Fitness Passport) and Employee Assistance Program Inclusive and supportive workplace culture About Pennant Hills Day Surgery Pennant Hills Day Surgery is a boutique, purpose-built specialist short-stay facility specialising in gastroenterology, dermatology (MOHS), skin lesion surgery, pain management and oral surgery. How to apply Simply click APPLY to send in your resume and we'll be in touch. We are a growing and passionate company, and we want those with genuine excitement for healthcare to join us. We are an equal opportunity employer, committed to diversity, equity and social inclusion. We welcome applications from all backgrounds. Please note: pre-screening requirements exist for this position, including recent criminal history check and immunisation. Immunisation and vaccination requirements are aligned with the health standards for each state.