Your new role: As the Ward Administration Officer, you'll be the central coordination point for ward-based administrative services, ensuring smooth patient flow and high-quality front-line support. You'll work closely with clinical and administrative teams to facilitate safe, efficient service delivery across the hospital. Key Responsibilities: * Act as the primary reception contact on the ward, managing incoming calls and visitor enquiries with professionalism and care * Accurately transfer messages and information to support patients and staff * Conduct patient interviews and complete the Patient Election Form (PEF) process * Coordinate patient admissions, discharges and transfers, ensuring all documentation and system updates are completed in a timely manner Shift Requirement: Monday - Friday | 3:30pm - 7:30pm About you: You understand that in healthcare, how we do things is just as important as what we do. You are calm under pressure, organised, and genuinely committed to delivering high-quality service in a team-focused environment. You will bring: * Strong customer service skills with a patient-centred approach * Clear and sensitive verbal communication skills * Excellent organisation and time management abilities * High attention to detail and accuracy in data entry Check out our quick tips and application essentials! What we can offer you: * We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle. * We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions. * We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role * You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs. About us: The Princess Alexandra Hospital (PAH) provides world class health care to adults in Brisbane City's southern suburbs. We employ more than 6,000 staff and are one of Australia's leading academic and research health centres. Our rich history of health care spans more than 100 years. We provide emergency, medical, mental health and surgical services, including liver and kidney transplant. We're a leading academic and research centre. Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and more treatment spaces as part of the Princess Alexandra Hospital expansion. INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care. We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply. We are better together.