Short Description Permanent opportunity for an experienced insurance or customer service professional to support policy administration, compliance, and high-quality service delivery. Bullet Points Full-time permanent role | Sydney CBD, close to public transport $70k–$75k superannuation | Ongoing career development opportunities Supportive, collaborative, and professional team environment Full Job Description Location: Sydney CBD Salary Package: $70k–$75k Superannuation Role Overview: We are seeking an experienced insurance or customer service professional to join the policy support team of a leading insurance provider. This role is focused on delivering accurate, efficient, and customer-focused support across policy enquiries, administration, and stakeholder engagement. You will work across the full policy lifecycle while ensuring compliance with internal processes and regulatory standards. Key Responsibilities: Deliver professional, solution-focused service to policyholders and stakeholders via phone and email, ensuring clear and timely communication Build and maintain strong working relationships with clients and external stakeholders throughout the policy lifecycle Accurately process policy documentation, including updates, cancellations, alterations, and new policies, in line with internal procedures Manage cancellation and dishonour enquiries while maintaining accurate and up-to-date records across internal systems and CRM Contribute to a positive team culture by actively participating in team meetings, supporting shared objectives, and ensuring compliance with SOPs and regulatory requirements Candidate Profile: To be successful in this role, you must have: Minimum 1 years’ experience within insurance, finance, or a call centre environment Background in insurance preferred, particularly within policy or customer support Strong understanding of policy administration and compliance requirements Excellent written and verbal communication skills High attention to detail with strong organisational skills Ability to work independently while contributing effectively to a team-based environment Culture and Benefits: Full-time permanent position with long-term career progression opportunities Sydney CBD location, close to public transport Supportive and collaborative team environment Flexible working options available Opportunity to join a growing and dynamic insurance team How to Apply: Click the apply button or send your CV to [email protected] or call 0433 418 788.