CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day. Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on. We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve. To learn more about who we are and the work we do, visit our About Us page. About the Role District 5 Hamilton has a full time, fixed term opportunity available. You will provide efficient and effective administrative and customer service support in a fast-paced environment. This role requires working independently while supporting managers and staff to ensure smooth operations. Key Responsibilities: * Manage administrative tasks efficiently, prioritising issues as required. * Deliver high-quality customer service to internal and external clients, including drafting correspondence and communications. * Build and maintain cooperative relationships with stakeholders to ensure timely and professional handling of matters. * Prepare and manage documents such as letters, memos, presentations, reports, minutes, and briefing notes. * Collate information, conduct research, and support data management activities. * Coordinate diaries, travel, and meeting schedules, including agenda preparation, venue setup, catering, minute-taking, and follow-ups. * Maintain records, databases, and filing systems, including electronic administration. * Undertake basic financial tasks, including purchase orders, and ensure compliance with CFA standards. * Procure stationery and other required goods. About you The successful candidate will bring: * Relevant administration skills and experience * Excellent computer literacy skills (including MS Office and databases) * Good interpersonal skills and ability to build good working relationships with key stakeholders * Good communication and customer service skills * Demonstrated organisational and time-management skills * Ability to work proactively, with minimal supervision and to work effectively as a member of a team * Ability to draft standard documents, correspondence and reports to a professional standard Why choose CFA * Meaningful Purpose: Your contribution truly makes a difference * Work-Life Balance: Paid parental leave, generous leave provisions * Flexibility: Hybrid work options with flexible work arrangements * Discounts: Emergency Memberlink discounts on various services * Wellbeing Focus: Health Ready programs, flu vaccinations * Member Assistance Program: Access support across 8 service pathways Your Application Click the ‘Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role. Pre-employment Checks Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references. Applications close: 11:59pm 29 January 2026. CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [email protected] The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact [email protected]